Contact information
Contact Information
We’re here to help with questions about B32 Supply Co. products, orders, shipping, returns, exchanges, and general store information.
Customer Support
Email:
We generally respond to customer inquiries within 1–2 business days.
Response times may be longer during holidays, product launches, periods of high order volume, or weekends.
Order Questions
If you are contacting us about an existing order, please include:
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Your full name
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Your order number
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The email address used to place the order
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A brief description of your question or issue
Providing this information helps us locate your order and assist you more quickly.
Returns & Exchanges
For return or exchange requests, contact:
Please include your order number and the item you would like to return or exchange.
Returns must meet the requirements outlined in our Return & Refund Policy.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please email us as soon as possible and include:
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Your order number
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A description of the issue
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Clear photos showing the problem
We will review the issue and work with you toward an appropriate resolution.
Shipping Questions
For questions regarding shipping, tracking, local pickup, or delivery, contact:
Please review our Shipping & Delivery Policy for estimated production and delivery timelines before contacting us regarding order status.
Business & Legal Inquiries
For business, collaboration, intellectual property, or legal inquiries, please contact:
Business Information
B32 Supply Co.
Utah, United States
Customer Support: support@b32supply.com